Privacy Policy

This Privacy Policy explains how TheSupplier.ae ("TheSupplier", "we", "us" or "our") collects, uses, discloses and safeguards your personal data when you visit our website, submit an enquiry or requirement, book a meeting, or otherwise engage our procurement, digital and business consultancy services. We are based in Sharjah, United Arab Emirates, and serve clients across the UAE, the wider GCC, Europe and beyond.

By using this website or submitting information to us, you acknowledge that you have read and understood this Policy. If you do not agree with it, please do not use the website or submit your information.

1. Who we are & how to contact us

TheSupplier.ae is the data controller responsible for your personal data. You can reach us at:

• Email: hello@thesupplier.ae
• Phone / WhatsApp: +971 56 822 1312
• Address: Business Centre, Sharjah Publishing City Freezone, Sharjah, United Arab Emirates

2. Information we collect

Information you provide to us — when you complete a form (contact, requirement/RFQ, consultancy or digital enquiry), book a meeting, or email/message us, we may collect: your name, company name, email address, phone/WhatsApp number, country, company size, the products or services you are interested in, the contents of your message, and any files or documents you attach (for example an RFQ or item list).

Information we collect automatically — when you browse the website we may collect limited technical data through cookies and similar technologies, such as your IP address, device and browser type, pages viewed, and referring pages. This helps us keep the site secure and understand how it is used.

Information from third parties — where you interact with embedded tools (such as our scheduling or form providers), those providers may collect information directly and share it with us so we can respond to you.

3. How we use your information

• To respond to your enquiries, prepare quotations, and provide our procurement, sourcing, digital and consultancy services;
• To manage bookings and communicate with you about your request;
• To operate, maintain, secure and improve our website;
• To send you service updates and, where you have consented, relevant marketing communications (you can opt out at any time);
• To comply with our legal, regulatory and tax obligations and to protect our rights.

4. Legal bases (for visitors in the EEA / UK)

Where data-protection law such as the GDPR applies, we rely on one or more of the following legal bases: your consent; the performance of a contract or steps taken at your request before entering a contract; our legitimate interests in running and growing our business (balanced against your rights); and compliance with a legal obligation.

5. Cookies & analytics

We use essential cookies to make the website function and may use analytics cookies to understand usage. You can control or delete cookies through your browser settings. Disabling some cookies may affect how the site works.

6. How we share your information

We do not sell your personal data. We share it only where necessary, with:

• Service providers that help us operate — for example our website hosting/CDN provider, our CRM and form provider (HubSpot) and our scheduling provider (Calendly) — who process data on our behalf under appropriate safeguards;
• Suppliers and logistics partners where this is necessary to fulfil a procurement or sourcing requirement you have asked us to handle;
• Professional advisers and authorities where required by law, regulation or legal process, or to protect our rights, property or safety;
• A successor entity in connection with a merger, acquisition or reorganisation of our business.

7. International data transfers

We operate from the UAE and serve clients internationally, and some of our service providers are located outside your country. Where personal data is transferred across borders, we take reasonable steps to ensure it is protected by appropriate safeguards and handled in line with this Policy.

8. Data retention

We keep your personal data only for as long as needed to fulfil the purposes set out in this Policy, to maintain our business records, and to meet legal, accounting or reporting requirements. When data is no longer required, we securely delete or anonymise it.

9. How we protect your data

We use reasonable technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. We treat all client information with strict confidentiality and professional discretion, and we will sign a Non-Disclosure Agreement (NDA) on request. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your rights

Depending on your location, you may have the right to: access the personal data we hold about you; request correction or deletion; restrict or object to certain processing; request portability of your data; and withdraw consent where processing is based on consent. To exercise any of these rights, contact us at hello@thesupplier.ae. You may also have the right to lodge a complaint with your local data-protection authority.

11. Children's privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a minor has provided us with information, please contact us and we will delete it.

12. Third-party links

Our website may contain links to third-party sites and tools. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies.

13. Changes to this Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Material changes will be posted on this page.

14. Contact us

If you have any questions about this Policy or how we handle your data, contact us at hello@thesupplier.ae or +971 56 822 1312.